ORDER SEARCH HELP

General Guidelines:

• Only one of the search fields may be used to perform a query, unless you are searching for a PO Number.
• You can combine a PO number search with either an Account Number (CIB) or the Customer Name to narrow the search.
• Only the Customer Name field allows the use of "wildcards", as described below. All other fields perform their search based on an exact match.      

Prior number of days: 
This is the number of days since the order was entered into the Honeywell
system.  Should be entered above Account number section.

Account Number:
This is the Customer Account Number or CIB number used when entering an order.

The search will look for an exact match on this field.

Customer Name:
This is the Name of the Customer used when the order was entered.

You can use an asterisk (*) to perform a "wildcard" search on the customer by entering a partial name followed by an asterisk (i.e. Smith* will return all current orders for companies starting with Smith)

Please note that this type of search may take longer to retrieve results.

PO Number:
The PO Number search is preformed using the value entered to see if there is an exact match, and it will remove any characters from the value entered to compare with a "stripped" version of the PO Number.

This type of search can return multiple results, therefore you may get a list of orders to select from instead of displaying the Order Details page.

You are allowed to narrow the search by combining it with either the Account Number or Customer Name fields.

SO Number:
This is the Sales Order Number generated when an order is entered.

The search for Sales Order Number looks for an exact match with the value in the order table.

Since this field is unique, the Order Detail page will be displayed instead of a list of orders.

Quote Number:
This is the Quote Number generated when an order is entered via the internet.

The search for Quote Number looks for an exact match with the value in the order table.

Since this field is unique, the Order Detail page will be displayed instead of a list of orders.

Additional Help:
If you need additional assistance, please call the Honeywell Solution Support Center at 1-800-822-7673.