For questions about getting access to or about functionality of Online Support please click here to send us an e-mail. Customers may also call 1-800-822-7673.

For product specific support and information, please contact one of the following:

Experion PKS, PlantScape, TPS, TDC:

By phone:
North America, Latin America, & Canada Solution Support Center - 1-800-822-7673
Europe, Middle East and Africa (EMEA) Honeywell PACE TAC - +32-2-728-2732
Asia Pacific (AP) Honeywell Global TAC 1300-300-4822 (toll free within Australia); +61-8-9362-9595  (outside Australia)

Pulp & Paper:

By phone:
North America, Latin America, & Canada 1-800-822-7673
Global 602-313-5558

OptiVision:

By e-mail:
Global optihelpgroup@honeywell.com

By phone:
Global 513-595-8944

Alarm Scout Service:

By e-mail:
Global alarmscout@honeywell.com

By phone:
Global 403-542-0145

Loop Scout Service:  

By e-mail:
Global loopscout@honeywell.com

By phone:
Global 805-901-8276

Application Technology Services (ATS) – AppTech for Advanced Solutions

By e-mail:
North America, Latin America, & Canada 
       Advanced Control, Simulation, Alarm Management: mike.gerondale@honeywell.com
       Business.Flex BMA/APS/OMPM, Uniformance PHD:
anna.riehm@honeywell.com
Europe, Middle East and Africa (EMEA) daren.lewis@honeywell.com
Asia Pacific (AP) li.xi@honeywell.com

By phone:
North America, Latin America, & Canada 
       Advanced Control, Simulation, Alarm Management: 602-313-4933
       Business.Flex BMA/APS/OMPM, Uniformance PHD: 289-333-1219
Europe, Middle East and Africa (EMEA) +44 117 377 9029 Asia Pacific (AP) +65 65803718
       China 800-820-0237
       Taiwan 0800-666-051
       Singapore 6823-2215
       Malaysia 1800-812-674
       The Philippines 1800-1441-0223
       Indonesia  0018-03-440-212
       Thailand  0018-004-415-283
       India 1800 2335051
       Japan +65 65803718
       Korea +65 65803718
       Pacific 1300-36-GTAC

Asset Effectiveness:

By e-mail:
North America, Latin America, & Canada  ops.help@honeywell.com
Europe, Middle East and Africa (EMEA) daren.lewis@honeywell.com
Asia Pacific (AP) li.xi@honeywell.com

By phone:
North America, Latin America, & Canada 519-871-1209
Europe, Middle East and Africa (EMEA) +44 117 377 9029 Asia Pacific (AP) +65 65803718
       China 800-820-0237
       Taiwan 0800-666-051
       Singapore 6823-2215
       Malaysia 1800-812-674
  &