For questions about getting access to or about functionality of Online Support please click here to send us an e-mail. Customers may also call 1-800-822-7673.
For product specific support and information, please contact one of the following:
Experion PKS, PlantScape, TPS, TDC
By phoneNorth America, Latin America, & Canada Solution Support Center: 1-800-822-7673Europe, Middle East and Africa (EMEA) TAC: 32-2-728-2732Asia Pacific (AP) TAC: 1300-300-4822 (toll free within Australia)+61-8-9362-9595 (outside Australia)
Pulp & Paper
By phoneNorth America, Latin America, & Canada: 1-800-822-7673Global: 602-313-5558
OptiVision
GlobalE-mail: optihelpgroup@honeywell.comPhone: 513-595-8944
Alarm Scout Service
GlobalE-mail: alarmscout@honeywell.comPhone: 403-542-0145
Loop Scout Service
GlobalE-mail: loopscout@honeywell.comPhone: 805-901-8276
Application Technology Services (ATS) – AppTech for Advanced Solutions
By e-mailBusiness FLEX BMA/APS/OMPM, Uniformance PHD:anna.riehm@honeywell.comEurope, Middle East and Africa (EMEA): daren.lewis@honeywell.com
By phoneNorth America, Latin America, & Canada Advanced Control, Simulation, Alarm Management: 602-313-4933 Business FLEX BMA/APS/OMPM, Uniformance PHD: 289-333-1219Europe, Middle East and Africa (EMEA): +44 117 377 9029 Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Asset Effectiveness
By e-mailNorth America, Latin America, & Canada: ops.help@honeywell.comEurope, Middle East and Africa (EMEA): daren.lewis@honeywell.comBy phoneNorth America, Latin America, & Canada: 519-871-1209Europe, Middle East and Africa (EMEA): +44 117 377 9029 Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Business FLEX - Production Management & Operations Management
By e-mailNorth America, Latin America, & Canada: support@honeywell.comEurope, Middle East and Africa (EMEA): daren.lewis@honeywell.com
By phoneNorth America, Latin America, & Canada: 403-216-2870Europe, Middle East and Africa (EMEA): +44 117 377 9029 Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Business FLEX - Planning & Scheduling
By e-mailNorth America, Latin America, & Canada: rac.support@honeywell.comEurope, Middle East and Africa (EMEA): gerhard.gaidetzka@honeywell.comBy phoneNorth America, Latin America, & Canada: 289-333-1500Europe, Middle East and Africa (EMEA): +49 611 160 314Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Business FLEX--Blending & Movement Automation (OM&S)
By e-mailNorth America, Latin America, & Canada: rac.support@honeywell.comEurope, Middle East and Africa (EMEA): daren.lewis@honeywell.comBy phoneNorth America, Latin America, & Canada: 289-333-1500Europe, Middle East and Africa (EMEA): +44 117 377 9029 Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
IntelaTrac PKS
By e-mailEurope, Middle East and Africa (EMEA): daren.lewis@honeywell.comBy phoneNorth America, Latin America, & Canada: 602-313-4933Europe, Middle East and Africa (EMEA): +44 117 377 9029 Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Operator Training and Simulation (OTS) / ShadowPlant / OTISS (See also UniSim Operate)
By e-mailNorth America, Latin America, & Canada: ots.support@honeywell.comEurope, Middle East and Africa (EMEA): ots.support.emea@honeywell.comAsia Pacific (AP): unisim.support.ap@honeywell.com By phoneNorth America, Latin America, & Canada: 519-640-1930Europe, Middle East and Africa (EMEA): +44 1334 655728 Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Operator Performance Solutions/Advanced Alarm Management/GUSPro
Profit.Plus (Advanced Process Control & Optimization)
By e-mail:North America, Latin America, & Canada: apc.apptech@honeywell.comEurope, Middle East and Africa (EMEA): apc.support.emea@honeywell.comAsia Pacific (AP): apc.support.ap@honeywell.com By phone:North America, Latin America, & Canada: +1-800-822-7673Europe, Middle East and Africa (EMEA): 44 1344 655335 Asia Pacific (AP): 65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Uniformance PHD
By e-mail:North America, Latin America, & Canada: support@honeywell.comEurope, Middle East and Africa (EMEA): nicola.massabo@honeywell.comBy phoneNorth America, Latin America, & Canada: 403-216-2870Europe, Middle East and Africa (EMEA): 44 117 377 9029 Asia Pacific (AP): 65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
UniSim Operate (Training & Simulation)
By e-mailNorth America, Latin America, & Canada: unisim.support@honeywell.comEurope, Middle East and Africa (EMEA): unisim.support.emea@honeywell.comAsia Pacific (AP): unisim.support.ap@honeywell.comBy phoneNorth America, Latin America, & Canada: 519-640-1930Europe, Middle East and Africa (EMEA): 44 1344 655592 Asia Pacific (AP): 65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
UniSim DesignBy e-mailNorth America & Canada: unisim.support@honeywell.com Latin America: unisim.support.lar@honeywell.com Europe, Middle East and Africa (EMEA): unisim.support.emea@honeywell.comAsia Pacific (AP): usd.support.ap@honeywell.com
By phone (toll-free):North America Support Center 1-866-392-8748 (08:00 to 16:00 DST -0600 GMT) Latin America Support Center (Buenos Aires, not toll-free) 54 11 4383 3627 Ext. 1252 (09:00 to 18:00 Standard Time -0300 GMT)Middle East Support Center (Abu Dhabi, not toll-free) 971 2 443 2119 (08:30 to 17:30 Standard Time +0400 GMT) Europe Support Center (09:00 to 17:15 Standard Time +0100 GMT) serving Austria 0800 291841 Belgium 0800 80241 Denmark 80886918 Finland 0800 914425 France 0800 907384 Germany 0800 1810964 Ireland 1800 946772 Italy 800969512 Netherlands 0800 0221134 Norway 800 15209 South Africa 0800 991484 Spain 900 998920 Sweden 0207 95711 Switzerland 0800 564613 UK 0800 0281744Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC
Workcenter
By phone:North America, Latin America, & Canada: 403-216-2870Europe, Middle East and Africa (EMEA): +44 117 377 9029 Asia Pacific (AP) +65 65803718 China 800-820-0237 Taiwan 0800-666-051 Singapore 6823-2215 Malaysia 1800-812-674 The Philippines 1800-1441-0223 Indonesia 0018-03-440-212 Thailand 0018-004-415-283 India 1800 2335051 Japan +65 65803718 Korea +65 65803718 Pacific 1300-36-GTAC