Q: What is the purpose of ManageAbility?
A: ManageAbility is intended to provide superior and sustained competitive advantage to Honeywell customers. The program enables Honeywell and the customer to establish a collaborative partnership focused at driving the business measures of greatest importance to the customer and executed with the best automation and control technology and know-how available. Opportunities to increase productivity and profitability are continually identified within the relationship.

Q: How does ManageAbility accomplish this?
A:  Honeywell teams with the customer to identify areas for improvement, applies appropriate solutions and executes automation-related services. Metrics are aligned with the customer’s operating objectives, and Honeywell’s compensation is directly tied to the results.

Q: Is ManageAbility limited to any specific industry?
A: No. ManageAbility has proven successful in a wide range of industries, including, but not limited to, refining & petrochemicals, chemicals, pulp & paper, and pharmaceuticals. ManageAbility is also not limited geographically.

Q: Is there a limit to project size?
A: No. Projects of all sizes have benefited from this service offering.  ManageAbility’s concepts can be applied to focused specialty areas – such as cyber security or maintenance of advanced control algorithms; all the way up to multi-site automation management delivered across oceans and continents. It is a fully scalable business model based on the needs of the customer.

Q: Why would companies seek out such a relationship?
A: More than a decade ago, companies discovered the remarkable cost and productivity improvements available from co-sourcing and outsourcing functions such as information technology or transaction processing to suppliers who specialize in those disciplines and have the latest technology available.  ManageAbility promises to extend these benefits to the automation space. The major difference between the ManageAbility model and those most often employed by IT service firms is that successful deployment of automation requires not just expertise and technology, but also active involvement from the customer; hence, ManageAbility is truly a co-sourcing program, as opposed to an outsourcing program. Our customers have cited multiple driving reasons for pursuing a co-sourcing relationship with Honeywell, including increasing production, acquiring skills and resources, reducing operating costs, improving cash flow, improving process or product quality, and accelerating returns.

Q: What makes this service different from traditional automation supplier/customer relationships?
A: By its very structure ManageAbility aligns the objectives of Honeywell and our customers. In a traditional service arrangement, a customer pays its supplier a fixed price based on an hourly rate to complete a set of tasks. The supplier has little incentive to bring in new tools, technology, or service concepts as they represent an additional expense and the contract price is fixed. With a co-sourcing arrangement, compensation is tied to results. We don’t win unless you win.