Q: What is the purpose of LCM? A: An LCM agreement is intended to help customers establish a long-term automation roadmap and to put them in firm control of when and how equipment modernization takes place.
Q: How is this accomplished? A: A complete LCM solution includes Honeywell services that best support your long-term strategies. Those services are wrapped into a single support agreement that helps take unpredictability out of the process while giving you the means to achieve your goals.
Q: What Honeywell services typically are wrapped into LCM?A: A wide range of Honeywell services are wrapped into an LCM agreement, including parts management, platform and network migration, and a range of services covered under Honeywell’s SESP agreements.
Q: Typically, how long does an LCM last?A: There is no “typical” length of an LCM agreement. Each agreement is fashioned to meet the particular needs and desires of the customer. However, it is fair to characterize each of these agreements as “long term” stretching over at least several years, since the overall purpose of the LCM is to provide customers with a predictable, long-term upgrade path.
Q: Many plants still use Honeywell’s Data Hiway network and its TDC 2000 control system. Does LCM cover older systems?A: Yes. Honeywell has a longstanding policy of supporting all of its legacy systems. Under an LCM agreement, we can help you migrate to our modern control systems and networks on a schedule that fits your needs.
Q: Can you describe a typical long-term LCM?A: Let’s take a 10-year agreement extending from 2005 to 2014 as an example. Such a contract, which rolls up broad support services into a single contract, might include the following: