Q: What is the overall purpose of Optimal Performance Services?A: Optimal Performance Services are designed to enhance application performance and meet customized maintenance and support requirements beyond the software refresh and technical support offered through Honeywell’s Benefits Guardianship support program.
Q: What are the typical services that Honeywell provides under Optimal Performance Services?A: Optimal Performance Services encompass remote and on-site service options designed to help you monitor, maintain, and migrate your advanced applications. Typically, requests for Optimal Performance Services represent fixed fee or time & material services to perform or assist with an on-site engineering activity such as an application upgrade. However, the scope can vary from simple software installation services, to customized training courses and retained expert consulting services.
Q: Are software licenses included in Optimal Performance Service contracts?A: Software licenses and software upgrades are typically purchased separately or provided as an entitlement under a software support program like Benefits Guardianship. However, certain Optimal Performance Services do include software licenses as part of the contract scope.
Q: How does Optimal Performance Services differ from the traditional Honeywell field service labor programs?A: Honeywell’s Optimal Performance Services are specifically designed to provide assistance and support for advanced applications. Therefore, Honeywell application support personnel rather than traditional field service technicians typically perform these services.
Q: Are there advantages to purchasing Optimal Performance Services for Honeywell service contract customers?A: Yes. Benefits Guardianship customers receive preferred pricing discounts on related Optimal Performance Services.
Q: How are Optimal Performance Services priced?A: Although some Optimal Performance Services are offered at a fixed price, most are quoted on an individualized basis. Actual quoted pricing will vary depending upon installed software version, system type, number of applications, network configuration, and other related criteria.