Many support services can be delivered online to facilitate faster resolution, provide direct access to experts, and lower travel costs.  These services take advantage of a secure online connection between Honeywell and the customer’s site and provide the ability to capture pertinent data for off-site analysis or to see what is happening when troubleshooting system problems. 

The services that are currently offered online include:

• Open Systems Services – The Open Systems Services suite of online services reduces the day to day demands on system management and includes system performance baselines and system performance monitoring.
• Benefits Guardianship Maximum (BG Max) – Benefits Guardianship Maximum is a comprehensive APC performance management service that maximizes the lifecycle value of advanced process control applications.  BG Max leverages Honeywell technology, unique maintenance work processes, and engineering expertise within a service framework to drive a positive performance result.
• Loop and Alarm Scout – Loop and Alarm Scout capture loop performance and alarm log data, respectively. By utilizing expert tools and process knowledgeable experts, unrecognized process variations can be captured and quickly resolved.
• UOP-RPM – UOP’s Remote Performance Management (RPM) services leverage UOP models, Honeywell tools, and combined expertise to analyze site process data to maximize ROI through improved catalyst utilization, energy management, and throughput and yield optimization.
• TAC – The Technical Assistance Center (TAC) has long been known for their online troubleshooting capabilities working along-side our customers. Today the large majority of system problem issues are resolved over the phone by sending data dumps and files through e-mail, ftp or even regular post.  The SESP Value Plus Connected service level provides the required online connectivity that allows TAC to securely establish a connection between Honeywell and the customer to greatly decrease the time required to identify and resolve a system problem.