Wherever your operations are in the world, timely and knowledgeable Honeywell support is always close and convenient through our global Technical Assistance Center (TAC). Free consultation with Honeywell TAC engineers for configuration, wiring, application and troubleshooting of Honeywell Field Solutions products is available during an initial startup period. If an equipment problem is diagnosed at any time throughout the warranty period, TAC engineers will resolve the issue through the specific product warranty guidelines.

Supplemental support options are also available, priced according to the level of service required, to ensure peak performance throughout the life of your equipment. Options include:

Extended Technical Support

• For individual products, extended configuration or troubleshooting support is available on an as-needed basis.
• For multiple products, extended support can include integration, configuration and communication between multiple products.

Advantage Plus Support Packages

Honeywell offers comprehensive support packages for a choice of one or two years beyond the initial product warranty, including:

• Extended TAC support for all covered products throughout the entire contract period
• Preferential evaluation services
• Preferential global warranty replacement
• A loaner unit should a covered instrument require repair for non-warranted fault (based on availability)
• Express shipment of warranted items returned for repair or replacement
• No fees for software upgrades

Evaluation and Upgrade Support

TAC support is available for the evaluation and upgrade of previously used products which helps to extend equipment life, minimize troubleshooting time and ensure optimum performance when process lines are redesigned or when decommissioned equipment is being reinstalled. Support includes model feature expansion/installation and software upgrades.

Product/Instrument Loaner Support

There are many opportunities to benefit from the lease of loaner hardware. These include performing surveys, providing backup instrumentation while another unit is being repaired, developing third-party interfaces to Honeywell instruments or working out configuration development prior to actual receipt of a purchased product.

Product Training Support

Honeywell TAC experts can provide training on particular product features or integrating third-party products with Honeywell products via telephone, Internet or on site.

To learn more about Honeywell Field Solutions global support, contact hfs-tac-support@honeywell.com.