Customer Focus, High Quality of Service in Southeast Asia Leads to Frost & Sullivan Recognition
SINGAPORE, March 31, 2009 — Honeywell (NYSE: HON) today announced its Process Solutions business in Southeast Asia was awarded the Frost & Sullivan 2009 Customer Service Leadership Award for Automation and Software solutions in the Southeast Asian Chemical and Petrochemical Industry.
"Frost & Sullivan is pleased to confer to Honeywell this award in recognition of the company’s commitment to delivering exceptional value to its customers,” said Satish Lele, Vice President of Industrial Technologies at Frost & Sullivan. “This end-user industry demands a high level of process optimization, plant uptime and safety and Honeywell has been able to deliver by providing solutions with superior quality, after-sales service, technical support and training."
The Frost & Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within its industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, the recipient company demonstrated flexibility in tailoring its product offerings to suit customer businesses.
To choose the recipient of this Award, the analyst team tracks industry participants and monitors their customer service methods on an ongoing basis. The Award recipient is selected based upon extensive research collected from key market participants, secondary and technology sources, and customer interviews. Collected data is then cross tabulated to identify the number one ranking company. Selection criteria includes Product Quality, After Sales Service and Technical Support, Training, Delivery Time, Brand Awareness and Overall Company Rating for Customer Service
“We’re delighted to receive this award because helping our customers achieve their business goals is our primary objective,” said Au Yeong Pak Kuan, Regional General Manager of Honeywell Process Solutions, Southeast Asia. “We focus on listening to our customers, customizing solutions for their needs, being proactive during project implementation and providing consistent customer care after project delivery. We truly strive to be a valued business partner from day one.”
For more information about Honeywell Process Solutions Southeast Asia, please visit www.honeywell.com/ps/sea.
Honeywell International is a $37 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com. Honeywell Process Solutions is part of Honeywell’s Automation and Control Solutions group, a global leader in providing product and service solutions that improve efficiency and profitability, support regulatory compliance, and maintain safe, comfortable environments in homes, buildings and industry. For more information about Process Solutions, access www.honeywell.com/ps.
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