NOTE: only customers in the United States can order parts online at this time.
Finding Your Part - Parts OnlineThere are two methods to find a replacement part on the website. The “Search for a Part” function contains an entry field to directly search for a known part number or a partial part number. The site will display a search results list of matching part numbers or navigate directly to the part number if the number entered is unique. When a list of matching numbers is displayed simply click on the appropriate one. This search method is useful when the part number is known especially for those old parts that are no longer available but have a defined alternative.
You may also locate a part number by using the right navigation bar and “Browse Catalog for Parts” link. This method requires knowledge of the product line and category where the part is used. The user would drill down the product choices in the left navigation bar until the orderable part is located. An excellent use of this method would be to find an upgrade kit for a part.
Finding a Suitable Replacement for an Obsolete Part Many of our customers are familiar with calling our call center to find a suitable replacement part for parts that are obsolete, that functionality is now available on-line. When a new part is no longer available a suitable replacement will be displayed in its place or an identified replacement part will be listed in the information for the old part.
For those parts without a replacement, a toll free number is shown so that you can contact us directly for guidance.
Service Parts Bulletins
Frequently, the replacement of an obsolete part is not a simple one to one replacement, e.g. monitors, CPUs, etc. In those cases, a Service Parts Bulletin link will be displayed to allow access to the bulletin. These bulletins contain specific information on how to replace an obsolete part(s) with a current part(s).
Understanding Model and Part NumbersPart numbers are generally in the form of a 30 million, 50 million, or a 80 million number, e.g. 51404106-175. Upgrade kits and PlantScape items are generally in the form of a model-style number, e.g. MP-ZAPD01-100.
Some model numbers consists of many parts and in those cases the parts that are suitable for service replacement have been assigned a number and are available for ordering. It is these parts that are being offered for purchase on the website.
Bonded PartsPart numbers with the "BOND" suffix are available only to those customers with a service contract for Bonded parts. Online orders adhere to the same contracted delivery times as before. Nevertheless, customers should still call 1-800-822-7673 to confirm timely delivery of their “Bonded Stock” order.
ORDER PARTS
SIMPLIFIED PARTS ORDERING
Ordering Parts - Shopping Cart TPS, Failsafe Controller, and PlantScape parts can be ordered using our specialized shopping cart feature. To place parts into the cart, find the part by either searching through the “Search for a Part” link in the left navigation bar or drill down to the part by selecting the appropriate product line in the left navigation bar under the “Browse Catalog For Parts” link.
Simplifying Checkout After placing your items in the Shopping Cart, select Checkout to complete the order. The information required to complete the order will include:
In addition to being ready with PO or service agreement information, we recommend completing that portion of your login registration with the most commonly used billing and shipping data. Completing this data will avoid having to re-enter it for each order.
Some model number consists of many parts and in those cases the parts that are suitable for service replacement have been assigned a number and are available for ordering. It is these parts that are being offered for purchase on our website.
Order with Confidence - Correct Price and Contract EntitlementsRegardless if it is a regular order or an order for parts covered by a service contract, the shopping cart will present the best price your company is entitled. The price presented in the Shopping Cart can include inputs from Master Purchasing Agreements and service contracts, such as parts management and SESP.
Mixed Order TypesWhen dealing with different order types, e.g. regular order, service contract, it will be necessary to load the Shopping Cart with only a single order type. For example, you have 10 items to order and four of them are covered under a service contract. The order will need to be separated as two orders, with the four service contract items in one order and the remainder in another.
Selecting the Order TypePrior to placing a part into the Shopping Cart, you will be requested to select the order type. Choose either Regular Order for PO orders, or select Contract Order for those parts covered by a Service Contract. For Contract orders you will then use the Find button to select the correct site location and entitlement.
Interact Directly with Our Back Office SystemsShopping Cart orders directly input into our back office manufacturing systems. You will be able to view the order in the My Order Status right away. The shipment schedule information is available as soon as the order is scheduled by the back office system.
Order StatusMy Order Status displays integrated information from the back office system for scheduled ship date and, in the case of shipped orders, the carrier, actual ship date, and waybill number.
PARTS AVAILABILITY
Check the standard lead time, request a shipping date, or check parts availability.
REQUEST A SHIPPING DATE
There are two methods to request a ship date. During the checkout process, a ship date for the entire order can be specified. For those line items that require a separate ship date, the Shopping Cart features a Custom Attributes capability that allows the input of a requested delivery date for each line item. The date modified with the Custom Attributes will be used in lieu of the ship date for the entire order.
PARTS QUOTE
Create, save, share, and edit quotes using the shopping cart.
CREATE, SAVE, SHARE, AND EDIT QUOTES OF YOUR SHOPPING CART CONTENTS
Save as QuoteThe Shopping Cart features a Save as Quote function that allows users to save the entire cart contents as a quote. The user selects the name to use and can search for the quote in My Quotes.
Using QuotesSome uses of a saved quote could be to:
The price shown in a quote is valid until the expiration date. An expired quote or an ordered quote can not be loaded to the cart.
Shared QuotesQuotes can only be shared with others in your same organization. An example of an organization is a processing plant.
The results of a My Quotes search will display any quotes that have been shared to you. These quotes can be accessed and also loaded into a Shopping Cart. If loaded into the Shopping Cart, the user loading into the cart and ordering will be the user recorded as the ordering party, not the person that originally created the quote.
Email QuotesThe e-mail quotes features allows others, outside the organization of the user that created the quote, to view the contents of the quote. Users receiving an emailed quote cannot load the emailed quote into a Shopping Cart.
ORDER STATUS
Track your order and delivery information at your convenience.
TRACK YOUR ORDER AND DELIVERY INFORMATION AT YOUR CONVENIENCE
Checking Order StatusMy Order Status is found under the “Order Online” section of the left navigation bar. You can check for orders based upon PO number, Sales Order (SO) number or Quote number.
The Sales Order number is sent in the order confirmation e-mail to the person placing the order. The Quote number is found on the order confirmation page when checking out and is also included in the confirmation e-mail.
Manual and Web Orders may be TrackedAny order that has been entered into our back office system can be checked at the My Order Status link. Order status information is not limited to orders that are placed through the website.
Always Open
Our web store is not only open 24 hours a day, 7 days a week, 365 days a year; but web orders meet the same contracted shipment terms as non-web placed orders. This even applies to those customers with the P2 Bonded Stock Option under a Parts Management Contract Service. Those web orders will adhere to the delivery time stated in the service contract for those parts that have been scheduled.